FAQ's
Icey-Tek New Zealand have developed a range of tough and reliable drinkwear, bins and bags that help make your adventures more enjoyable.
How long will the ice last in your iceboxes?
We tell people that they can expect to get up to 5 days using block ice but we have had ice that has lasted 10 days in 33 degree celsius heat. It all depends on the way your icebox is packed, the ice you use and the environment you are in so here is a basic idea of how we advise you to get the maximum performance out of your Icey-Tek icebox.
Make your own block ice using plastic containers (the older the ice the longer it will last) then 1/3 fill your icebox with the block ice and put your food and drink in, preferably from the fridge as if put in hot the ice will melt quicker. We recommend that you loosen off one of the bungs slightly so the melted ice can drain off as we have found that when the ice has water around it the ice seams to melt faster. Storing the icebox in the shade and minimizing the opening of the lid will keep everything nice and cold for days. A good quality Icey-Tek gel pack will also assist in keeping the ice from melting especially if you choose to use party ice.
What warranty do you give?
Icey-Tek iceboxes are backed by a hassle free 3 year factory warranty on all plastic components and 3 years on the latches. Should you have any problem with an Icey-Tek cooler please contact us on phone number 0274 955 044 to receive a warranty return number.
It is the responsibility of the customer to freight the cooler back to the factory and the cooler must be accompanied with a purchase receipt.
Are your iceboxes suitable for storing food inside?
Yes, we use approved food grade inner liners that will not retain any odours. We have fish mongers that use our iceboxes to export fish interstate and overseas.
Can I use dry ice in the icebox?
Yes you can use dry ice in our iceboxes without any problem.
Can we use the icebox as a seat in our boat?
Yes there is no problem with that in fact you can jump on the lid of these iceboxes without damaging them.
Can the icebox be repaired if they get damaged?
Yes they are very easy to repair you just need to go to someone who does plastic welding. We repaired an 82ltr icebox that fell off the back of a ute at 100kmph. Another icebox had the lid chewed by a dog and was able to be repaired.
What sort of insulation do your iceboxes have?
We pressure inject medium density ICI polyurethane into our iceboxes which is similar to that used in your fridge at home.
Icey-Tek Warranty Conditions
Icey-Tek coolers are warranted against defects in material and workmanship for 3 years from the purchase date for recreational use only.
To claim a warranty, we will require proof of purchase. Or take the cooler to your place of purchase.
The warranty is only applicable to the original purchaser and cannot be transferred. The warranty is for recreational use only. Commercial use where it is used in a business is not covered under our 3 year warranty.
For a warranty claim the cooler must not be drilled or screwed into, structurally changed, stored at over 50 degrees Celsius or exposed to un-necessary stress or coolers stored in permanent direct sunlight. The warranty will not cover coolers damaged because of abnormal use, regular wear and tear is also not covered. The manufacturer is not responsible for any accidental damages arising from use of our coolers.
